Fraktpolicy

 

Delivery time

Please allow the following times for delivery:

• Sweden: 1–2 working days

• Europe and Japan: 2–3 working days

• Outside of Europe: 2–5 working days

If you’re requesting a delivery to a remote location, delivery times can take longer.

We work with the following shipping partners:

• Sweden – PostNord

• All other eligible countries – UPS

We offer full tracking services with all our products. Please contact our customer services at info@bengelsberg.com if you have an inquiry regarding the status of your order.

We reserve the right to disclaim liability for delays or failed deliveries caused by our suppliers. We also reserve the right to adjust prices as presented on bengelsberg.com in the event of incorrect pricing, technical errors, etc.

 

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Delivery charges

Goods are shipped from our warehouses in Sweden. Prices include VAT when ordering to countries inside the EU.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. bengelsberg.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be.

If any such additional charges occur, they must be paid in order for your package to clear customs. Please contact your local customs office for more information.

The customer is responsible for any return shipments due to cancelled orders, faulty products, etc.

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Confirmation

After making a purchase on bengelsberg.com, you will receive an email confirmation of your order. We recommend that you keep this message. If you for any reason need to contact Bengelsberg customer service, you may be asked to reference this email.